Desktop Support Analyst

at Randstad Technologies
Location Sydney, Australia
Date Posted February 5, 2020
Category Other
Job Type Part-time
Send Resume at kayla.hogan@randstad.com.au

Description

Desktop Support Analyst Randstad Technologies location Sydney. Salary $30-35/hr + super. Randstad is seeking an experienced Desktop Support Analyst (Level 2) to provide onsite support to users to troubleshoot and resolve issues of moderate complexity. Key accountabilities identify and mitigate any risks to desktop support services on behalf of clients and/or the business, provide input to reporting that supports defined sla's, timeframes, quality/integrity as well as identifiable and actionable insights, manage incident & request triage and response/resolution in accordance with agreed sla and customer service metrics, ensure that all project and change initiatives are delivered according to scope, quality, timeframes, effort estimates and cost, develop, review and maintain knowledge base of the desktop team and implement preventive maintenance regimes across all equipment (hardware/software) within the portfolio of desktop services, perform root cause analysis through problem management and actively drive and recommend continuous service improvement across the desktop portfolio, ensure strict adherence to security and process compliance to maintain continuous delivery of an effective and robust service. Essential requirements experience and a record of achievement in the delivery of value added desktop support services in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience. This includes extensive knowledge and demonstrated experience across multiple Microsoft/Citrix/Apple platforms/technologies/disciplines and applications, ITIL v3 certification. Demonstrated Knowledge and experience in configuring, deploying and supporting end user compute hardware and software using SCCM. Experience in supporting Microsoft Operating Systems including Microsoft products. Experience in configuring and connecting end user compute devices to LANs/Wi-Fi etc. Technical understanding of DNS, Proxy and Group Policies. Excellent communication (verbal/written), negotiation and consultative skills. Proficiency in documenting results of technical and other investigations. Demonstrated time management skills and ability to manage competing priorities while being able to meet agreed timelines against any agreed initiatives/goals & objectives. Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.