Desktop Support Analyst Empire Group location Brisbane. Our client is one of Australia’s leading law firms with offices all over the world. The firm has a strong presence across all key industry sector and aims to provide the highest possible standard of legal service. An opportunity for a desktop support analyst to join their brisbane cbd office the role provide high quality, first and second level support to all staff nationally, management of own incident queue within servicenow, to ensure all non-closed requests are resolved as quickly as possible, participating in any required project work, for example rollouts or software upgrades, partnering strongly with other groups in it, in particular the second level team, support it’s after hours roster to provide after-hours service to all offices and users. Skills/experience previous experience in a customer service role within a large corporate or international organization, strong written and verbal communication skills, strong it technical knowledge, with a good general knowledge in microsoft office and windows os, ability to prioritise and manage customer service requests, tertiary qualifications in information services or equivalent (desirable).