Customer Support Specialist

at Marsello
Location Wellington, New Zealand
Date Posted April 12, 2020
Category Customer Service
Job Type Full-time
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Customer Support Specialist Marsello location Wellington.

​​​At Marsello, we’re committed to helping retailers be more effective with their marketing data at every stage of the customer lifecycle. Today, Marsello helps power the marketing of thousands of businesses all over the world, helping fast-growing retailers with smartly targeted loyalty marketing that delivers real results.

We integrate with world class point of sale and e-commerce platforms like Shopify, Vend, BigCommerce and Kounta to deliver measurable marketing for retailers and help them make more sales. As we scale up, it’s a really exciting time to join our team. With offices in New Zealand and Canada and staff based in London, Australia, Jamaica and America we are able to assist businesses anytime, anywhere.

Right now, we have an opportunity for a Customer Support Specialist to join our team in Wellington. This role is key to the future success of Marsello as we have a growing number of customers that need our love.

As you will be the first point of contact for our customers and as such the face of Marsello, we’re looking for a support specialist who has strong e-commerce retail experience. You may have previously started your own business and now want to help others achieve their goals through educating and enabling them to utilise Marsello to its full potential.

We are looking for someone who ideally. Has strong B2B experience. Experience with Vend or Shopify would be a huge advantage. Loves helping customers become successful through empathy and understanding of their needs. Has exceptional communication skills both written and verbal.

Is a great team player. Someone who can work closely with members of our sales and marketing team not only serving the interest of our customers but also helping to achieve the wider company goals.  Excels at working with technology and has a great ability to explain technical concepts in layman’s terms.

Can provide support to our customers and as such work closely with our development team to identify issues escalating when appropriate. Has experience with support software such as Zendesk, Intercom or others.

Experience with SAAS is highly desirable but not essential in return you get to be part of a supportive team, in a Company that values your well being and growth. As we are an entrepreneurial bunch, we encourage you to share your ideas, especially when it comes to improving our business so we can continue to grow an awesome team.

With a minimum of 2 years in Customer Support/Success roles dealing with B2B and a proven track record of providing a great customer experience, you will be looking for that next great role where you can truly make your mark.