Customer Support Officers

at Empire Group
Published September 7, 2023
Location Brisbane, Australia
Category Customer Service  
Job Type Part-time  
$44.49 per hour


Customer Support Officers Empire Group location Brisbane. $44.49 per hour.

The role our client, is currently seeking experienced Customer Support Officers for this dynamic role, encompassing a wide range of responsibilities. This is a pivotal role providing proactive support, streamlined administration and accurate data management.

Your duties will include assist customers via various inbound and outbound channels, addressing inquiries and issues. Support registration, application, and evaluation process, guiding applicants and contractors. Collaborate with stakeholders to promptly resolve customer concerns.

Maintain accurate records, including data entry and detailed note taking. Participate in monitoring and addressing daily Key Performance Indicators. Develop and maintain procedures, manuals, and registers, contributing to the improvement of existing procedures.

The ideal candidate will enjoy working in a fast paced environment where you will utilise your vast skillset across customer service and operational and administration tasks. We are looking for exceptional customer service. Excellent verbal and written communication skills. High attention to detail. Ability to pick up IT systems quickly. Microsoft Office suite experience. Previous Government experience is highly desirable.

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