Customer Support Officer

at Swyftx
Location Brisbane, Australia
Date Posted January 12, 2021
Category Customer Service
Job Type Full-time
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Salary $45,000 - $55,000 + Super


Customer Support Officer Swyftx location Brisbane. Salary $45,000 - $55,000 + Super.

Swyftx is rapidly building a name for itself as Australia’s most feature-rich and best priced digital currency exchange, with goals set on being the largest crypto currency trading platform in Australia. With a database of 50,000 users and growing, we provide an unrivaled user experience and are proud to receive the industry’s highest customer service ratings.

Your role we are in search for keen Customer Support Officers to join the team who have an energetic, meticulous, and passionate mindset about providing an excellent customer experience. You will be working directly with the founding partners and development team and will reliably and promptly help, educate, and build relationships with Swyftx customers above and beyond expectations via live chat and phone.

On offer role Customer Support Officer. Salary: $45,000 - $55,000 gross salary + Super (based on experience). Location Milton, Brisbane, QLD - Close to all public transport .

Day to day tasks will include handling incoming customer enquiries via phone and live chat in a quick and timely manner. Making calls to customers, verifying compliance documents and following up on incomplete registrations. Pro-actively communicating with customers to help them succeed with Swyftx.

Performing compliance checks and calls (training and certification provided) and communicating with the development team on feature requests, feedback & product improvement.  Troubleshooting customer queries and bug reports.

This is you 1+ years of full-time experience in a customer service focused environment.  Excellent English written and verbal communication skills.  Have a keen interest and basic understanding of Crypto currency and the future of the technology.  Possess a good understanding of cloud-based software.

Solid time management skills in a project / team environment.  Typing Speed of 50+ WPM.  Show excellent phone manner with outstanding interpersonal and customer service skills.  Ideally, we are after a crypto enthusiast who is ready to hit the ground running, however we are happy to accept applicants without prior knowledge who are fast learners.