Customer Services Administrator

at Danske Mobler
Published February 14, 2024
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  


Customer Services Administrator Danske Mobler location Auckland.

We have an exciting opportunity for a motivated and organized Customer Services Officer to join our team and play a pivotal role in delivering a seamless customer experience.

Job Description As a Customer Services Administrator in our furniture business, you will be responsible for coordinating and arranging customer deliveries to ensure they are carried out promptly and efficiently. You will be the vital link between our customers, warehouse teams, and delivery drivers, ensuring that all orders reach our valued customers on time, every time. Your commitment to exceptional service and attention to detail will be key in delivering a positive and hassle-free experience for our clientele.

Responsibilities receive and process customer delivery orders promptly and accurately. Coordinate delivery schedules to optimise efficiency and ensure timely delivery of products. Communicate delivery times and updates to customers in a clear and courteous manner. Collaborate closely with the warehouse team to ensure products are ready for delivery on schedule. Resolve any delivery-related issues or concerns promptly, providing appropriate solutions to customers.

Maintain accurate records of delivery orders, tracking information, and customer interactions. Work closely with delivery drivers to ensure they are well-informed and equipped to carry out deliveries efficiently. Continuously seek ways to improve the delivery process and enhance the overall customer experience. Handle customer inquiries and complaints related to deliveries in a professional and empathetic manner.

Requirements previous experience in a customer service role, preferably in the retail industry but not mandatory. Excellent organizational skills and the ability to manage multiple delivery schedules simultaneously. Strong communication skills, both verbal and written, with a customer-centric approach.

Attention to detail and the ability to maintain accurate records. Problem-solving skills to address any delivery-related issues effectively. Proficiency in using computer systems and software for order processing and tracking. A positive and friendly demeanor with a passion for delivering outstanding customer service.

Join Our team this is an excellent opportunity to be part of a dynamic team and company that values its employees and customers alike. We offer a competitive salary package, and a supportive work environment.

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