Customer Service Team Leader

at Stream Consulting Group
Location Sydney, Australia
Date Posted September 12, 2020
Category Customer Service
Job Type Full-time
Salary $75k-$80k + Super + Bonus

Description

Customer Service Team Leader Stream Consulting Group location Sydney. Salary $75k-$80k + Super + Bonus.

Our client is a global company and a market leader in providing Financial Solutions and Services for corporates and mid-to-large enterprise organisations. They provide a unique software / online platform that can be utilised by SME's and Enterprises across all industries.

What is in it for you product - The FinTech software solution is award-winning and user-friendly, which enables business improvement. Culture- Modern-styled offices, the company has very low staff turnover and if you are looking for a culture where you want to get rewarded for working hard, look no further as our client are looking for likeminded individuals. Fast growing- Currently experiencing growth in their Sydney office, there is huge investment in training and development to help you grow within the company. You will experience progression opportunities as the company grows.

Position -Customer Service Team Leader/2IC Customer Service Escalations and Complaints. You will be in charge of handling escalated complaints that your team members will pass on to you. Inbound Sales- You will also be hands on with customers who submit enquiries about the software online and follow up on those leads, offering strong customer service and closing your own customers. Supporting, mentoring, coaching and training your team. Career Development. In the meantime you will be groomed to take on a more senior role as team manager within 12 months. Salary $75k-$80k + Super + Bonus of up to $10k. The hours are Monday- Friday between 9am-5.30pm.

 

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