Customer Service Supervisor

at Australian Red Cross Lifeblood
Published May 16, 2020
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  


Customer Service Supervisor Australian Red Cross Lifeblood location Sydney.

About Lifeblood at Lifeblood, we’re here for all Australians and although our life-giving role started over 90 years ago with blood, today we support more people in more ways than ever before.

We also help to facilitate the donation of tissue, organs, breast milk, and other life-giving biological products. Plus, we deliver world-class research and provide expertise in diagnostic, transplantation and other clinical services. Everyone at Lifeblood is united through the power of humanity to build a healthier nation.

We strive for an inclusive environment where people from diverse backgrounds and perspectives are respected, connected, and able to contribute to the best of their ability, with equal access to opportunities and resources.

About the role we are seeking a Customer Service Supervisor to join our busy team at the Sydney Processing Centre. You will be supervising the Customer Service team and be at the forefront of the efficient and timely supply of safe blood and blood products to our customers.

In this role, you will continually look for ways to optimise work processes, actively learning and adapting your approach to achieve great outcomes. You will act with a sense of urgency, high energy and enthusiasm and be able to relate openly and comfortably with everyone. You will value interpersonal savvy and self-awareness and reflect on your own strengths and areas for development, making you a valued contributor.

Accountabilities supervising and providing direction to the Customer Service team. Managing the delivery of service to customers through processing of orders. Providing communication for all customer associated with the receiving and processing of orders. Building key internal and external stakeholder relationships. Assist with recruitment and training of new staff. KPI reporting on targets.

Skills & capabilities leadership experience in a customer service setting. Motivated to lead and inspire a team to reach shared goals. Ability to achieve results, even under tough circumstances. Adaptability to match a shift in priorities. Digital and technical aptitude. Proven ability to think outside the box and problem solve delivery delays.

Benefits salary packaging programs which allow you to make the most of your salary. Rewards program offering discounts on movies, groceries, food & beverage, department stores and travel & leisure. Discounted health insurance, veterinary care and car hire. Internal programs focused on your wellbeing and safety.

Additional Information we’re a fast-paced business, so we aim to progress suitable candidates through the hiring process as soon as we receive applications. As part of our recruitment process, you’ll be required to complete and clear a national criminal history check, medical assessment, employment history check, and a validation of Australian working rights.