Customer Service Specialist

at Geeks2U Pty Limited
Location Auckland, New Zealand
Date Posted June 16, 2020
Category Customer Service
Job Type Full-time
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Customer Service Specialist Geeks2U Pty Limited location Auckland.

Our Customer Service Specialists are pivotal to the success of Geeks2U. We know that nothing is more important to our brand than exceptional customer service, and the wow factor our awesome team provides sets us apart from the pack. If you get a kick out of making people happy, and have a knack for customer service, we want you. We are looking for customer service fanatics to join our team in our “not-your-average-call-centre” call centre.

About Geeks2U we are Australia's leading provider of on-site computer repairs and technology support for homes and businesses, and are now expanding to New Zealand! We deliver prompt, no fuss services to our 300,000+ customers. You can check out the 68,000+ testimonials we have on our website to see how much our customers love our service.

Work from the convenience of your home, but with all the perks of a tight-knit team all of our software is in the cloud, so working from home with Geeks2U is identical to working in the office - after a once-off quick setup, plug in your USB headset and you’re good to go.

Don’t worry, we will provide you with full training so no technical knowledge or call centre experience is required. We have a hybrid in-office and at-home team, leveraging great technology to maintain our awesome collaborative culture (think regular video-chats with your Team Leader, trivia in our company chat software, and other company-wide competitions).

We use a tool called TINYpulse to regularly ask for anonymous feedback from our team to give us insights into what’s really important to our staff and what we can do to improve. We continually update our knowledge base with resources to enable you to do your job effectively and with confidence.

A typical day in the life might include answering a high number of inbound calls from new and existing customers. Capturing the nature of the issue and explaining to new customers how our service works. Scheduling appointments with the right technician for the job. Resolving customer concerns and post-service queries. Providing friendly, courteous and efficient customer service to both customers and field technicians.

Qualities of an exceptional at-home customer service specialist naturally curious and motivated to seek out resources to support your learning and day-to-day work. Competing priorities and a fast-paced environment keep you engaged and on your toes rather than overwhelm you. You proudly take ownership of your work and you’re comfortable working solo for extended periods of time with minimal direction, but you’re also a strong team player that loves supporting your colleagues.

You seek out both positive and constructive feedback (both qualitative and KPIs) because you’re enthusiastically focused on continuously improving your performance. You appreciate the impact your attitude has on your own happiness and success at work; you’re confident that you’ll bring your best each and every day.