NAB Customer Service Specialist Hays Banking location Melbourne.

Your new company to be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role as an inbound Customer Service Banker you will be responsible for providing exceptional customer service and bringing your unique personality to every call. Your main responsibilities will include answering inbound calls from personal customers about a range of simple to complex enquiries. Efficiently navigating through a variety of banking systems and tools. Identifying, addressing and resolving general inquiries from customers. Due to the ongoing nature of this assignment, only Australian Citizens and Permanent Residence will be considered for this role.

What you'll need to succeed experience working in customer service or contact centre roles. Previous experience working in a high pressure, fast paced environment. Proven communication skills, the ability to connect with customers and to assist them with their queries. Excellent time management and problem solving skills. Someone who enjoys linking in with customers over the phone to build relationships

What you'll get in return in exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.