Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

As a Customer Service Specialist – Installations, you’ll play a vital role in coordinating daily installer schedules and supporting both internal and external customers. Your focus on accuracy, communication, and service will directly contribute to a smooth installation experience and the overall success of the team. This role is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of end-to-end scheduling and customer support.

What you'll do

Plan and coordinate daily installer schedules for allocated states
Manage inbound service and scheduling calls, providing professional customer support
Handle warranty claims, complaint calls, and follow-up service appointments
Provide timely and accurate customer updates on order status, lead times, and job progress
Maintain and action internal reports including Work on Hand, Status, and Orders on Hold
Process scheduling paperwork and assist with invoicing requirements
Communicate with internal teams to resolve job or order-related issues
Provide backup support across the broader AWF Customer Service Team
All other duties as assigned
Who you are

Demonstrated experience in customer service or scheduling in a high-volume environment
Strong communication skills – both written and verbal
Able to remain calm and solutions-focused when handling complaints or issues
Highly organised with strong time management and multitasking abilities
Confident working independently and making scheduling decisions
Proficient in Microsoft Office; experience with ERP or scheduling systems is desirable
Understanding of manufacturing or technical product environments
Positive and collaborative team player who thrives under pressure
Exposure to the window coverings or home improvement industry (advantageous)
Certificate or TAFE qualification in Administration or Customer Service (preferred)
What's in it for you

Hybrid Working
Signature career development opportunities to help you grow professionally
Enjoy a generous employee discount on our products
Be part of an amazing culture with strong collaboration across teams
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.