Customer Service Specialist Geeks2U Pty Limited location Auckland. $25.10 per hour.

Join the driving force behind Geeks2U's success as a Customer Service Specialist. At Geeks2U, we understand that exceptional customer service is the cornerstone of our brand, and our remarkable team's dedication sets us apart from the rest.

If you're passionate about providing solutions to customers and excel in customer service, we want you! We're searching for individuals who grasp our mission, believe in it wholeheartedly, and are ready to make a meaningful impact by connecting customers with our expert technicians.

About Geeks2U we are Australia's leading provider of on-site computer repairs and technology support for homes and businesses. We deliver prompt, no fuss services to our 500,000+ customers. You can check out the 100,000+ testimonials we have on our website to see how much our customers love our service.

Home Office requirements with our head office located in Sydney, Australia, this role is exclusively working from home. You can be located anywhere in New Zealand.

Rostered hours based on our Sydney operating hours, you will be rostered for set shifts each week. The following are the schedules we are looking to put together Schedule A - 18.5 hours (NZST), Monday 5pm - 9pm Tuesday 5pm - 9pm, Wednesday 5pm - 9pm, Sunday 12pm - 7pm, Schedule B - 13.5 hours (NZST), Tuesday 5pm - 9pm, Thursday 6pm - 9pm, Saturday 12pm - 7pm.

Work from the convenience of your home, but with all the perks of a tight-knit team we have a hybrid in-office and at-home team, leveraging great technology to maintain our awesome collaborative culture (think regular video-chats with your Team Leader, daily interaction in our company chat software, as well as company-wide competitions).

We have a frequent team wide Happiness Survey, to ask for anonymous feedback from our team to give us insights into what’s really important to our staff and what we can do to improve. We continually update our knowledge base with resources to enable you to do your job effectively and with confidence. We are all about helping each other - mutual support, resource-sharing, and the exchange of real-life experiences are at the core.

A typical day in the life might include answering a high number of inbound calls from new and existing customers. Capturing the nature of the issue and explaining to new customers how our service works. Scheduling appointments with the right technician for the job. Resolving customer concerns and post-service queries. Providing friendly, courteous and efficient customer service to both customers and field technicians.

Qualities of an exceptional Customer Service specialist while having experience in a call centre or sales-based role is highly favourable, we're looking for more than just that. You’re a perfect fit for our team if you are naturally curious and motivated to seek out resources to support your learning and day-to-day work. Eager to provide fast and high-quality solutions for customers while identifying opportunities to upsell.

Thrive in managing competing priorities and a fast-paced environment, staying engaged and on your toes rather than feeling overwhelmed. Proudly take ownership of your work and are comfortable working solo for extended periods of time with minimal direction, but you're also a strong team player that loves supporting your colleagues.

Seek out both positive and constructive feedback (both qualitative and KPIs) because you're always looking to better yourself. Appreciate the impact your attitude has on your own happiness and success at work; you're confident that you'll bring your best each and every day.

All successful candidates will be required to complete their initial training during business hours (AEDT) for a maximum of 2 full working weeks or equivalent.