Customer Service Representatives Osborne Richardson location Brisbane.

Osborne Richardson are government recruitment experts with over 30 years experience, domestically and internationally. We are seeking applications from experienced customer service officers with contact Centre experience for an Initial 9 month contract with potential extension. Role summary you will be responsible for reviewing and contacting customers (outbound calling) for a concealed leak rebate. The contacts will be primarily telephone calls with some email and SMS.

Here are some of your responsibilities review applications within policy and recommending a rebate and/or resolution. Provide a high standard of customer service to our external and internal customers alike in an accurate, appropriate and efficient manner. Actively attend to, resolve and if necessary redirect customer enquiries (telephone, via electronic media or written) within appropriate levels of responsibilities and training. Identify and assess requests for information and/or services and respond based on information available in the Customer. Service knowledge databases, ensuring that, wherever possible, enquiries and transactions are concluded at the first point of contact.

If you meet the below criteria, please apply immediately. Demonstrated customer service skills with extensive experience in a contact customer service. Outbound calling experience.