Customer Service Representatives

at Ministry of Social Development
Location Wellington, New Zealand
Date Posted January 7, 2022
Category Customer Service
Job Type Full-time
Send Resume at


Customer Service Representatives Ministry of Social Development location Wellington.

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Customer Service Representatives, Wellington. Fixed term to end of June 2022. As a Customer Service Representative you will provide a range of services through inbound and outbound calling to support New Zealanders.

About the role In-Work Support is a free and voluntary service offered to clients who have recently cancelled their benefit or have transferred to Non-Beneficiary and entered into Full Time Employment. You will help clients work through any potential barriers that may arise while they are working. These barriers can be either work related or personal by providing them with information, advice or referrals to help them. This also includes providing advice on entitlements, different services available and processing payment incentives. You keep in regular contact with clients through text, calls and emails for up to 48 weeks while they’re in work.

Hours of work these positions will be for 37 hours and 55 minutes per week over 5 days Monday to Friday. You will be rostered to work shifts, usually between 7am and 6pm. As business demands and needs change, the occasional Saturday may be required. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

About you enjoy working in a fast paced environment where change is normal and you can make good decisions. You quickly navigate your way around computer systems and love learning. You like communicating with people and always provide a positive experience. You work efficiently and correctly.

About the benefits the starting salary for this role is $53,502. Vibrant and proudly diverse one-team culture. Great training and development opportunities. As this is a Level 4/5 ANZSCO position, preference is given to those who hold NZ Citizenship or Permanent Residency at the time of application.