Customer Service Representative

at Randstad
Published June 8, 2023
Location Auckland, New Zealand
Category Customer Service  
Job Type Part-time  
$25 - $30 p.h. + Weekly pay


Customer Service Representative Randstad location Auckland. $25 - $30 p.h. + Weekly pay.

As a Contact Centre Representative, you will be working within a friendly contact centre team for a well-known New Zealand charity. Your primary responsibility will be to answer inbound phone calls from a range of potential customers.

You will be providing prompt customer service, inputting information into computer systems, and where required, contacting other services and teams to provide further assistance to the customer. This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech-savvy, and quick to act in high-pressure or stressful situations.

You will be working for a well-known New Zealand organisation with charitable status, which is a major employer and is known for their positive contributions to the community and to the lives of individual New Zealanders. Their modern and comfortable office is based in Mt Wellington, offering easy parking options. They offer extensive opportunities for progression and development, with clear career paths throughout the organisation.

This is a full-time role with a requirement to work 40 hours per week, Monday to Friday 8:30 am - 5 pm, with a rostered Saturday morning shift (7:30 am-12:30 pm) every 4-5 weeks. The rate of pay for this role is $26.50 per hour + 8% holiday pay.

To be eligible for this role, you must be a New Zealand citizen, resident, or have a valid open work visa, able to pass a Police Check (no criminal convictions), and have proven customer service experience in contact centres, hospitality, retail, reception, or similar fields.

You must be able to work under high pressure or stressful situations, be an excellent spoken and written communicator, be technically adept, and able to pick up new technology and systems quickly and accurately. Lastly, you should have a strong work ethic, enjoy helping people, and be a committed team player. If you have the necessary skills and experience, and you're ready to take your career to the next level, then please apply today.