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Customer Service Representative

at Ministry of Social Development
Published October 18, 2022
Location Wellington, New Zealand
Category Customer Service  
Job Type Full-time  
$54,707.00 - $66,864.00


Customer Service Representative Ministry of Social Development location Wellington. $54,707.00 - $66,864.00.

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

The opportunity if you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you. We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients.

You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services.

You will also be a part of the Ministry’s nationwide response to Covid-19 and its impact on our communities and whanau.

About you as a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples’ lives. This will require you to lead with empathy and understanding to help navigate a range of queries.

You will be responsible and involved in making important decisions to ensure positive outcomes for our clients. Our comprehensive training approach will equip you to confidently work with clients, primarily through inbound calls. What you do makes a difference.

To ensure success in this role we are looking for individuals with the following skills and attributes you enjoy quality conversations and are able to understand and show empathy to our client’s complex needs using effective communication and questioning techniques.

Adaptable, resilient, and can work well under pressure. Experience is working on different computer programmes. Demonstrate experience using technology to solve problems. An eagerness to learn and a desire for self-improvement and development. You work efficiently, accurately and can make good, sound decisions. Flexible with hours and the ability to adapt to new circumstances as they arise.

Our current operating hours are you will be rostered for 37 hours and 55 minutes per week between the hours of Monday-Friday 6:30am to 10:00pm and Saturdays between 8:00am to 2:00pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Key recruitment process information if you are short listed the recruitment process will include either a face to face or video interview, assessment testing, and reference checking between the dates of 28th October 2022 and 3rd November 2022.

MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated. Salary starts from $54,707.00 per annum, with yearly pay and progression. Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.