Customer Service Representative

at Taikura Trust
Published October 10, 2022
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  


Customer Service Representative Taikura Trust location Auckland.

In this rewarding role, you’ll join a passionate team that will reshape the way we interact with our clients, their friends and whanau, providers, and the wider disability community. Your empathy, warmth and natural tenacity to go above and beyond, will provide a uniquely personalised journey that is rewarding, empowering and enhances the outcomes and quality of life for the people we support.

The Client Services Team provides an array of person-centred services through various communication channels to assess, action, and escalate incoming client/whanau queries. There are speciality functions within the Client Services team to provide you diversity, development opportunities and the chance to be part of something really special. This is an exciting time to join Taikura and you’ll play a key part in shaping the way we work now, and in the future.

We are Taikura Trust. Since 2002, we’ve been giving people with disabilities access to an array of services designed to make life easier. Best of all, we’re growing.  This means we can provide a bigger range of services, all geared toward the end result: the best possible life for our disabled community.

About the role provide quality advice and support to a diverse range of clients. Ask effective questions to gain a comprehensive understanding of client needs and expectations, in order to provide appropriate and relevant information.

Ensure clients are kept fully informed and that agreed timelines are met. Keep accurate and timely records, ensuring all relevant information has been captured. Action all queries and requests in a timely manner, keeping all stakeholders informed. Contribute to the team, share information, and provide assistance when needed.

About you passionate about what you do and committed to the best possible outcomes for clients and their family/whanau. A great team player who can also work autonomously when needed to. Exceptional communication, and customer service skills, with the ability to relate to a diverse range of people.

Highly organized with a keen eye for detail and the ability to maintain efficiency and a positive attitude when juggling a busy day. Experience in the health or disability sector is an advantage, but not essential.

What you will receive a friendly, diverse and supportive team environment. Growth and development opportunities. Robust systems and IT to support you in your role. Flexible work arrangements, including working from home a few days a week.

In our team, we don't just accept difference - we welcome it, we support it, and we thrive on it because of the strength it brings to our culture, our service and to our communities.

We are proud to be a diverse, equal opportunity workplace. We believe our team should reflect the communities we serve so we welcome applicants with lived experience of disability and diverse backgrounds.