Customer Service Representative IT The University of Auckland location Auckland.

The opportunity the role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.

Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders. Provide accurate information every time, and then ensuring all service requests are documented to a high standard.

Work within and contribute to our enthusiastic and energetic team spirit. This is a fulltime (37.5 hours/week), fixed term appointment for 18 months covering a team member on an internal secondment.

About the team the team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.

It would also be advantageous to have experience within an IT Call Centre. O365 Exchange and Active Directory experience. An understanding of ServiceNow functionalities. Basic I.T troubleshooting.

About you although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.

Have excellent verbal and written communication skills with great listening and interpretation skills. Ability to learn new systems, software and procedures quickly. Be a team player. Have the ability to identify areas for continuous improvement and efficiency.

This position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.

What we offer the University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. The University is committed to providing an excellent working environment through flexible employment practices (including working from home, flexible hours).

Up to 6.75% company superannuation scheme. A competitive salary with five weeks’ annual leave. In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.