Customer Service Representative

at NSW Police Force
Location Blue Mountains, Australia
Date Posted April 10, 2020
Category Customer Service
Job Type Full-time
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Salary $64,799 - $70,425


Customer Service Representative NSW Police Force location Blue Mountains and Central West. Salary $64,799 - $70,425.

About us the NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Our commitment to Diversity the NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

About the role we have an opportunity for two (2) Customer Service Representatives to be part of our PoliceLink team. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

These roles are classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

These are temporary roles and employment is either as temporary employment under Rule 11 of the Government Sector Employment (NSW Police Force) Rules 2017, temporary assignment under Rule 15 of the Government Sector Employment (NSW Police Force) Rules 2017 or a secondment under section 95 of the Police Act 1990 up to six (6) months.

Successful candidates must be committed to perform rotational shift work to cover 24 hours per day, 7 days per week. be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact; and provide a FULL Birth Certificate.

For more information on this role (e.g. key accountabilities, key challenges and capabilities required for the role), click here to view the role description.

What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include competitive salary, flexible work options, opportunity to purchase leave, annual leave loading, corporate wellbeing programs including seminars and the Fitness Passport, free annual influenza vaccination and salary packaging options via superannuation contributions or a novated vehicle lease.