Customer Service Representative

at NSW Police Force
Published June 4, 2024
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  
$70,694 - $76,857


Customer Service Representative NSW Police Force location Sydney. $70,694 - $76,857.

Clerk Grade ½, Temporary Full-Time up to 2 Years, Parramatta, 2 Roles.

About us the NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role we have an opportunity for a Customer Service Representatives to be part of our InfoLink Processing and Redaction Team, Office of General Counsel. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent contacts and / or enquiries for customers, providing information and advice in line with applicable legislation, policy and procedures, and escalating issues as applicable.

What we can offer you at NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include competitive salary, flexible work options, annual leave loading, corporate wellbeing programs including seminars and the Fitness Passport, free annual influenza vaccination, salary packaging options via superannuation contributions or a novated vehicle lease, convenient location for public transport and to shops etc; and in-house gym facilities.

How to Apply, applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question this role requires you to be working on multiple tasks throughout the day. Provide an example of a situation where you have had to adjust your plans to accommodate a sudden shift in priorities.

Target question provide an example of a time that you had to manage a high volume of customer enquiries at the one time. What strategies did you use to stay organised and efficient?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

To be eligible to apply for this role, you must meet one of the following statuses an Australian Citizen, a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact HR Diversity Team by email at

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