Customer Service Representative Alchin Long Group Management Services Pty Ltd location Sydney.

The opportunity we are seeking an experienced Customer Service Representative to join our Cowdroy team and provide exceptional service and support to our customers. As an Australian family owned business, we operate a number of iconic and best loved brands to numerous markets. We’ve got a reputation for doing great things for our customers. Our purpose is to create innovative solutions through a culture of empowerment and we need a customer service representative who reflects our purpose.

Your purpose as a Cowdroy customer service representative, you will provide a thorough customer service experience by effectively managing any issues and resolving queries as the first point of contact. Processing customer orders and providing confirmation in a timely manner. You will build strong relationships with customers and have a proactive approach to problem solving, a helpful and friendly manner and be someone who genuinely loves being on the phone.

What you will need to succeed 2-3 years' experience in a similar role. Knowledge of the Window and Door industry and/or Timber & Joinery industry would be beneficial. Excellent written and verbal communication skills. Excellent organisational and time management skills. Exceptional customer service skills.

Ability to multi-task, manage competing priorities and meet agreed timeframes. Ability to work both collaboratively as part of a team and independently. A flexible and self-motivated attitude. Attention to detail. This is a great opportunity for a true customer service professional to join a large globally recognised company.