Customer Service Representative

at Fletcher Building Limited
Location Auckland, New Zealand
Date Posted December 2, 2020
Category Customer Service
Job Type Full-time
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Customer Service Representative Fletcher Building Limited location Auckland.

Winstone Wallboards is New Zealand’s only manufacturer of gypsum plasterboard and have been manufacturing GIB® plasterboard within New Zealand for 90 years. With manufacturing sites in Auckland and Christchurch and distribution centres in Auckland, Christchurch and Wellington, we’re known for our customer leading approach and our quality products. We are looking for an experienced and passionate customer service representative to join our team close knit team in Onehunga.

The role reporting into the Customer Service Manager you will be the first "port of call" for inbound queries from both external customers and internal stakeholders. You will process orders and answer questions from customers, mostly consisting of merchants, builders and architects. You will also manage our electronic ordering system, process returns and answer process queries. Working Monday to Friday - we work from 9am to 5.30pm Mon-Thurs and 8.30-5 on a Friday.

About you to be considered for this position, you must demonstrate the following key attributes have a minimum of 5 years’ experience in a busy, call centre environment. You will be innately driven to deliver outstanding customer outcomes whilst feeling passionately about working both autonomously and in a team setting. Your written and verbal communication will be second to none and if you are also Mandarin speaking this will hold you in high regard.

You’ll have a problem-solving mentality and thrive under pressure. You’ll be passionate about multitasking and learning new systems, databases and procedures, whilst confident with making continuous improvement suggestions. Previous exposure to JDE is desired. You will pride yourself on your high attention to detail with immaculate accuracy whilst meeting and exceeding deadlines.

You’ll describe yourself as resilient, taking over 70 calls a day with professionalism and confidence, whilst remaining vibrant and engaging to our valued customers. A natural with building rapport with a variety of customers and having a good understanding of NZ Geography will help you succeed in this position.

The opportunity in return you will be offered a rewarding salary package, support for professional development, and the opportunity to build a long, diverse and satisfying career path. You’ll enjoy a set roster of Monday to Friday and enjoying weekends and public holidays with your family as well as free parking on site at our head office in Onehunga. As part of the Fletcher Building Group, you can access funding for educational assistance and apply for roles at a national and international level.