Customer Service Representative

at 4Mile Pty Ltd
Location Sydney, Australia
Date Posted October 9, 2020
Category Customer Service
Job Type Full-time
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Customer Service Representative 4Mile Pty Ltd location Sydney.

4Mile has teamed up with a respected organisation who have been rescuing and caring for native animals for over 30 years with a mission to actively rehabilitate and preserve Australian wildlife and inspire others to do the same. We are currently looking for multiple customer service representatives to join our team based in our North Strathfield call centre which operates from 6am to 8pm Monday to Friday and 7am to 8pm during weekends. You will oversee basic enquires, registering, updating, and following up cases under the guidance of your Team Leader.

We are looking for candidates with the following relevant qualifications or experience in wildlife, environmental or conservation (desirable). A strong customer focus and general knowledge about Australian Wildlife – do you know the difference between a microbat and a flying fox. A genuine desire to help the community and make a difference every day. Have a pleasant manner and can-do attitude. Ability to identify and escalate priority issues and exceptional problem-solving skills.

Sound written and verbal communication skills. Must be computer savvy with the confidence of using multiple software platforms. Attention to detail making certain on capturing accurate data and providing accurate information to stakeholders.

Benefits of working at 4Mile a competitive hourly rate + superannuation. Comprehensive and ongoing training and development support. Work/life balance and flexibility. An opportunity to work in a friendly and inclusive work environment. Great location – close to public transport.