Customer Service Representative

at Whites Group
Location Sydney, Australia
Date Posted September 4, 2020
Category Customer Service
Job Type Full-time
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Customer Service Representative Whites Group location Sydney.

Customer Service Representative Whites Group is an energetic and progressive Australian Family owned business that is geared for growth. We are a key supplier to both the Retail Home Improvement and Rural Hardware markets. Being a part of the Whites family means you benefit from and contribute to a great team culture. We don't have Values, we live them. Our people are committed and experienced and we are preparing the foundations for growth.

We currently have an opportunity for a Customer Service Representative to join our team based at Pemulwuy on a full-time permanent basis. One of the key functions of this role is to take and action inbound calls from active and existing customers regarding a variety of products and services. For this reason we are looking for energetic and dynamic individuals who are self-motivated and have great attention to detail. The successful applicants must have a 'can do' attitude and a clear ability to multi task. The hours of work will be 10.00am - 6.00 pm Monday to Friday and the role will report to the Customer Experience Manager.

Key Responsibilities of the role are receive inbound customer service calls. Make outbound calls regarding orders placed. Key orders into the system for processing. Respond to web and product enquiries. Complete sales quotations. Process credits and RMA's. Liaise and build rapport with our National Sales Team & National Operations Team.

The successful Candidates will demonstrate the following professional phone manner. Excellent verbal and written communication skills. High level data entry/ keyboard skills. Ability to work as part of a team. Excellent time management skills. Reliability and enthusiasm. Good interpersonal skills and negotiation.

Our Commitment to Safety Whites Group has a strong commitment to safety. We conduct alcohol and other drug testing throughout the pre-employment, as well as a series of regular random tests, tests where there may be reasonable grounds and / or post reportable incident testing for our employees.