Customer Service Representative

at Ministry of Social Development
Location Timaru, New Zealand
Date Posted August 27, 2020
Category Customer Service
Job Type Full-time


Customer Service Representative Ministry of Social Development location Canterbury.

We ‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. It is very rewarding as your work has a meaningful impact on people’s lives. We are seeking motivated, strong communicators to provide exceptional customer service to our clients over the phone.

About the role although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support.

You will work full time rostered shifts with varying times within the below days and timeframes   Monday to Friday 6.55am to 10.00pm and Saturday 7.55am to 6.00pm

About you warm welcoming approach, manaakitanga and exceptional people skills will allow you to know and understand your clients with ease. This understanding enables you to work in partnership with clients to help them achieve their goals. You’ll bring a high level of personal integrity, initiative, whakawhanāungatanga, and a strong people focus to the role.  You’ll be comfortable navigating your way around computer systems.  You are curious and like to uncover details, using your analysis skills to find the cause of the problem and finding solutions.

Benefits  we provide a positive and diverse work environment where kotāhitanga and team work are key to helping us work in partnership with our clients to achieve excellent outcomes. Comprehensive induction and on-going training. Regular coaching and development opportunities. Starting salary is $45,968. Salary can increase to a maximum of $60,727 through performance progression.


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