Customer Service Representative Point Parking location Sydney.

Point Parking is the newest and fastest growing parking management company in Australia. We specialise in retail and high volume car park management. With strong experience and knowledge in shopping centre, retail and high volume car park management, we focus on driving a high customer experience, both for the owner and the customer. We are established on excellence in customer service.

We are currently looking for several experienced customer service superstars to join our National Operations Centre based in Drummoyne. You will a provide professional and courteous customer service experience in a high volume, fast paced environment. As the first point of contact for our customers, you will resolve issues via phone, intercom, email and/or face to face. You will operate the latest car park technology, accurately record incidents and events and produce report and data entry.

Occasionally you will also participate on a smooth run of the car park located here in Drummoyne by providing on-site customer service support. The position will operate across a rotating rosters with work hours that provide coverage across mornings, afternoons & evening shifts.

To be successful in the role, you will demonstrate superior customer service skills with a passion for service. Demonstrated communications skills (verbal & written). Ability to perform and maintain focus under pressure. Reliable and organised with a 'can do' approach to resolving customer issues. Previous call centre and/or car parking experience an advantage and ability to work any day across the week, including weekends will be advantageous.

What we offer thorough training to the right candidate and ongoing skills development. Friendly and supportive working environment. Modern and conveniently located offices. Free on-site parking and opportunity to expand your career within the company.