Customer Service Representative

at Vet HQ
Location Sydney, Australia
Date Posted June 16, 2020
Category Customer Service
Job Type Full-time
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Customer Service Representative Vet HQ location Sydney.

Vet HQ is one of the most respected veterinary clinics in the Eastern suburbs. We offer the highest standard of patient care with a focus on offering our clients gold standard customer service. We are a high energy multi vet practice and we are looking for someone who is a confident and level headed professional and who is committed to the client and delivering a five-star customer service experience.

This is an extremely important role as you are the clients first point of contact and the last. At Vet HQ, we are committed to professional development and maintaining a positive culture so that we can continue to deliver gold standard service. This role is 5 days per and may include 1 Saturday per month.

Skills and attributes exceptional time management and organisational skills. The ability to handle high stress and busy situations. The ability to multi task, have a high attention to detail as well as the ability to be productive during quiet times. Solutions focused. A positive “can do” attitude”.

Have experience in a receptionist or client focused role. Experience in a veterinary or medical practice would be an asset. Be a part of a dedicated team who take responsibility and share responsibility. Experience in RX Works preferred (but not essential). Be familiar with Microsoft office programs.

Key responsibilities include answering a multi-line phone system. Scheduling appointments. Providing premium customer service during patient arrivals and departure. Maintaining patient records and client communications. Financial transactions.

What we can offer you an opportunity to work with a fantastic high performing team. Continuing education. A caring environment that focuses on staff wellness.