Customer Service Postal Officer

at Rolls Brunswick and Craigieburn North LPO
Location Melbourne, Australia
Date Posted January 17, 2023
Category Customer Service
Job Type Full-time
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Customer Service Postal Officer Rolls Brunswick and Craigieburn North LPO location Melbourne.

Tasks & responsibilities seek to understand the needs of customers and foster an environment which promotes staff commitment to quality customer service. Performing customer sales and service transactions including banking transactions via our Bank@Post service. Handling and processing cash, cheques, credit cards and EFTPOS.

Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance. Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.

Building rewarding relationships with customers by understanding their needs. Accepting mail items for lodgement, and accurately assessing any applicable charges. Preparing outward mail for dispatching – including presentation and the cancelling of stamps. Maintaining commitment to Australia Post’s Occupational Health and Safety standards.

Qualifications & experience previous experience in a Post Shop or banking industry is essential. Work as part of a team to deliver the best possible service and solutions to our customers. Be flexible for additional hours. You can lift up to 16kg of mail and able to stand up for most of your shift.