Customer Service or Admin

at Urbun Bakery
Location Sydney, Australia
Date Posted May 27, 2020
Category Customer Service
Job Type Part-time
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Salary $20 - $24.99 per hour


Customer Service or Admin Position Urbun Bakery location Sydney. Salary $20 - $24.99 per hour.

Urbun Bakery is an 100% Australian owned wholesale artisan bakery based in Western Sydney and specialises in the production of burger buns. Our renowned bakery supplies over 100 restaurants across Sydney and Newcastle and we now have the requirement to expand our close knit team with the introduction of a full time customer service superstar.

With an extremely strong focus on quality and consistency, our bakery is not your average family run business! We strive for the best in product and service and therefore only hire the best. This is a unique work-from-home opportunity which will see you perform customer service and admin tasks such as manage incoming customer inquiries and complaints, follow up issues, report back to management, establish new accounts, liaise with the production and warehousing team and manage our ordering process, all from the comfort of your own home.

Once our new state of the art factory is built, there will be a requirement to work from the office once a week but this will not be until later in the year and the day will be negotiable. Every call is a different customer with a different need/concern/inquiry so it is paramount that you understand how to build relationships, have a good listening ear and an authentic passion to understand and please.

The role key responsibilities include dealing with inbound and email enquiries. Welcoming & on-boarding our newest customers. Dealing with customer enquiries and complaints. Filtering information back to our management/production/warehousing teams. Follow up issues where required. Handle our ordering schedules. General admin duties.

About you proven customer service experience. Previous call centre experience highly regarded. The ability to commit to full time work across Tues-Sat 9-5. A strong customer service focus; ’the customer is always right attitude’. Self-motivated with exceptional communication skills & a positive attitude. Ability to diffuse difficult situations, Computer literate, The ability to work undistracted at home.

What we can offer you we offer a competitive base rate. We provide all equipment required to perform the role. You have total flexibility in that you are able to work from home. A focus on personal development with a nurturing management team.

This is a truly unique role, with the opportunity to join a family run business where we nurture your abilities, give you a sense of autonomy and encourage personal development. Our company is growing even through these difficult times, therefore security in your role is a given. If successful, you will be provided with extensive training to ensure you are comfortable in your role.