Customer Service Officers Adecco location Perth.

Adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project. We are currently looking for experienced customer service professionals to join our growing team in roles that are due to commence ASAP.

Client details adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project.

Description your role as a Customer Service Officer will be based in a call center environment whereby you will be tasked with assisting customers with general phone-based queries and may include assessing eligibility and processing claims. You will ensure that evidence is accurate, and records are updated accordingly.

Profile due to the sensitive and sometimes complex nature of queries, individuals will need to demonstrate a strong level of empathy, resilience, problem-solving and possess the ability to work within a highly process driven environment.

Your experience excellent customer service and administration skills. Proven capability to resolve customer issues. Strong written and verbal communication skills. Proficiency utilising multiple computer systems. Previous experience in a government department would be advantageous, yet not essential.

Job Offer you will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $30.00 plus super. If you have previously applied for this role, we are processing your application and will be in contact as soon as possible.