Customer Service Officers

at Randstad
Published August 29, 2023
Location Adelaide, Australia
Category Customer Service  
Job Type Part-time  
$41 - $46 p.h. + superannuation


Customer Service Officers Randstad location Adelaide. $41 - $46 p.h. + superannuation.

Randstad is currently partnering with a large, growing Federal Government Department who is looking for multiple staff to fill upcoming Customer Services Officer positions in a large call centre environment. Pay Rates $41-46 per hour + superannuation. Full Time Hours, Monday – Friday. Long term contract.

Duties and responsibilities would primarily include assist diverse Australians by providing support for job seekers, employers, and interested public to provide feedback and get assistance with employment services. Liaising with all callers surrounding their concerns, questions, and feedback. Assisting with first contact resolution.

Providing customer service over the phone, as well as written correspondence. Effectively researching and sharing employment services information between individuals. Familiarising yourself with the companies processes, policies, procedures, and systems, and communicating them effectively to callers. Promoting online government services and resources to improve customer experience.

The successful candidate would be able to provide quality customer service, both written and verbal. Empathetic and understanding of culturally diverse individuals and/or difficult situations. Able to remain calm, resilient and professional in a challenging environment. Highly emotionally intelligent and able to work in team environments. Available to work on a rotating roster between the hours of 7am and 7pm on a weekly basis.

What's in it for you Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

We offer three pay runs per week ensuring you are always paid within the week. Access to My Randstad portal for easy payslip access. Exclusive access to roles before we go to market. Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more. Access to our employee assistance program services, including counseling services.

Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

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