Customer Service Officers

at The Department of Customer Service
Location Sydney, Australia
Date Posted November 17, 2020
Category Customer Service
Job Type Full-time
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Customer Service Officers The Department of Customer Service location Sydney.

About Us Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service (DCS). Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt. We support a flexible workplace with staff working remotely during this time. We have four home locations Parramatta, Gosford, Maitland and Lithgow, and staff are able to work from any of these locations.

About the role the Customer Service -Fines & Debt branch is responsible for customer interactions relating to fines and overdue debt. We are currently seeking to appoint 10 x Customer Service Officers to provide administrative support for the effective operation of the Fines Compliance & Assurance Business unit.

The Fines Compliance & Assurance Unit aims to maximise compliance through effective and efficient customer education programs, robust audit, and by making it easy for customers to comply. Fines Compliance & Assurance collaborate with internal business units and external agencies with information sharing, risk mitigation and identification of potential non-compliance.

To be successful in this role, you will strong attention to detail and accuracy. Excellent interpersonal, written and verbal communication skills.Superior problem solving, analysis and decision-making skills. Well-developed and accurate clerical, telephone and computer skills including word processing. Demonstrated ability to work effectively in a high processing team environment. Experience in applying legislation, policies and procedures is desired but not mandatory. A strong commitment to providing excellent customer service is mandatory.

How to Apply You are required to submit a cover letter (maximum two pages) and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to this role salary Grade 3/4 with the base salary for this role starting at $72,418 base plus superannuation.

Working at Department of Customer Service the Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.