Customer Service Officer or Admin Assistant Micale Recruitment location Melbourne. 9 month temp assignment, state of the art, commitment to excellence, world renowned international co. Our client, a leading global supplier of technology and services, is seeking an experienced Administrative Assistant to undertake an ongoing temporary assignment. This position is well suited to an individual who is pro-active with a” can do attitude”. This dynamic position involves developing and maintaining detailed project schedules, maintaining document control, continuous improvement in processing and customer service. Responsibilities include but not limited to data entry of customer orders to produce pick list for warehouse, answer customer service phone calls in a time defined as acceptable, ensure customer is kept informed by open communication, provide eta, pod & invoice as required, review orders on back log to determine the reason for delay in dispatch, review orders on back log to determine the reason for delay in dispatch, follow up eta’s on outstanding purchase orders, prepare quotations for customers in line with delivery time-lines and stock availability, prepare quotations for customers in line with delivery time-lines and stock availability, provide weekly updates to customer service team leader to determine work load, provide reports to customers as requested by am or oe manager, end to end processing of customer orders to ensure accurate filing and storage of each purchase order and invoiced documents to allow quick reference for each customer order, communicate with internal sales representatives on a regular basis to provide feedback and customer updates, complete data entry of orders for oe programmes on a daily basis. Demonstrated key competencies/qualifications  strong organisational skills,  strong attention to detail,  able to troubleshoot, outstanding communication skills, sound knowledge of databases, sound knowledge of ms office, experience in a manufacturing environment (preferred), working knowledge in sap.