Customer Service Officer location Boon Lay / Jurong / Tuas, West. Job Type Full-Time. Company Name SH Cogent Logistics Pte Ltd. Education Level Diploma.

Responsibilities attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured. Perform trucking job creation. Communicate customers’ requirements to.

Operations for their execution. Monitor job and provide timely updates for shipment, including updating of container details into system. Advise customers on delivery schedule/ inventory. Maintain inventory report and undertake monthly closing of accounts. Responsible for all documentation and administration duties. Monitor progress of job order and shipments adhering to deadlines or specified dates.

Maintain business relationship with customers and responsible for customer management on a basic level. Communicate and coordinate with the appointed third-parties in relation to job orders. Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers. Maintain billing system data integrity.

Responsible to ensure proper documentation and filling of invoice and job sheet. Accountability for accuracy and precision of billing processes to customers. Train and guide customer service assistants. Maintain networking with other department including dispatch, billing, credit and field management to respond to customer inquiries. Assist in permit declaration for job orders when required or when necessary. Responsible to feedback customer complaint to Customer Service Executives.

Requirements fresh Diploma Holder may apply. NITEC / Secondary school education with 4 years' of relevant experience. Good communication and writing skills. Willing to work alternate Saturday (5.25 days' work week) and in 1 Buroh Crescent (company transport provided at Jurong East). Perform overtime when required. Singaporean only.