Customer Service Officer

at The Department of Customer Service
Published February 22, 2021
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  
Salary
$85488 - $94327 p.a.

Description

Customer Service Officer The Department of Customer Service location Sydney. Salary $85488 - $94327 p.a.

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers' needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within BRD, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes. An opportunity has arisen for a Customer Service Officer to join the LSC team to deliver high quality advice and customer service to a varying customer base by providing information on a wide range of complex matters to ensure compliance with legislation.

Some of the key responsibilities for this role include provide timely, accurate and consistent advice to customers by providing in-depth solutions on a wide range of complex matters relating to legislative obligations and entitlements. Create and maintain the accuracy, currency and integrity of the Corporation's records in accordance with legislative requirements.

Investigate, analyse and determine applications to approve or reject within delegations in one or more of the following areas of LSC business in according with legislation registration of Workers or Employees, Service Record entitlements, Claims Applications, Levy payments. Respond to complex enquiries and complaints with tact and sensitivity; provide relevant information and, where appropriate, escalate the matter to a manager.

To be successful in this role, you will need demonstrated use of sound judgement and discretionary skills to ensure that decisions, actions and outcomes are delivered in accordance with legislative requirements and appropriate delegations. Experience managing competing priorities in a diverse customer service and regulatory environment; and proven experience communicating effectively with a wide range of stakeholders and industry partners.