Customer Service Officer Recruitment at Top location Brisbane. Salary $30 - $34.99 per hour.

With over 32 years history in the region, Top Office Group is proud to be a Contracted Supplier of staff to Queensland Government and leading businesses throughout South East Queensland. We are seeking an experienced Customer Service Officer for an upcoming temporary role with a highly professional inbound government customer contact centre in Ipswich. Duties include receiving enquiries from customers, providing information, updating systems and completing necessary follow-up administrative action.

The hours may vary in line with business needs and work volume, however, we anticipate a requirement for up to 5 casual shifts per week (shift lengths may vary but are rostered between 9:00am to 3:00pm) on a Monday to Friday roster. Flexibility to work additional casual hours outside this shifts is required.

To be considered, you will need to demonstrate previous call centre experience (minimum 1 - 2 years), including a proven ability to meet KPIs in a high volume environment. Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and processes. Accurate keyboarding skills (minimum 40 wpm @ 98% accuracy).

Sound technical skills with proven ability to grasp new systems quickly and work across multiple screens whilst handling a customer enquiry. Flexibility to work a casual roster arrangement (casual rostering requirements vary but we are seeking availability to work up to 5 casual shifts per week between the hours of 9:00am and 3:00pm Monday to Friday). Availability to commence with minimal notice.

Where to from here please submit your application asap and include both your resume and a cover letter highlighting your previous call centre experience and availability to commence work.