Customer Service Officer Smart Recycling location Melbourne.

About us Smart Recycling/Smart Pallets specializes in timber and pallet recycling. The aim of our organization is to recycle and re-use timber waste that would be otherwise disposed of in landfill. Instead of wasting this natural resource we aim to produce simple, value added recycled products.

Smart Recycling has three depots in Melbourne. The Head Office/Main Depot is located in Dandenong South. Our other depots are located in Epping and Brooklyn. An exciting opportunity now exists for a dynamic and outgoing candidate to join our team where every person is crucial to the success of our daily operation and the business overall.

The role key tasks include but are not limited to providing a friendly and professional first impression for anyone making a sales or phone enquiry, directing the calls/emails to the appropriate person. Taking Customer Sales orders and processing through our CRM which will include creating customer data cards, allocating the order to the appropriate Truck for delivery or collection. Ensuring that orders for custom made items are forwarded to the Production Manager for manufacture.

Checking stock is available prior to confirming details with customer. Daily maintenance and upkeep of the CRM data base. Attending to all persons at the front counter, most of whom will be Pallet Hunters requiring immediate payment which will entail checking prices in Excel and calculating the payment which will be via Cash/EFT or Cheque.

Creation of quotations which will then be checked by another person prior to sending to the customer. Daily filing of delivery dockets, pallet purchase dockets, credit card payment receipts, fuel dockets. Follow up Trade References on account applications. Processing some credit card payments through the EFTPOS machine. Other tasks may include general admin and accounts related duties as and when required.

Key selection criteria the ideal candidate will have experience in a similar role or be able to prove their ability to take on this one by showcasing your excellent Customer service / Accounts experience.

To be considered for the role, it’s important you can detail the following well-developed time management skills working within a team environment.

The ability to take direction and meet deadlines and other company goals. Ability to work independently when required Ability to organise, prioritise tasks effectively and meet time deadlines. Proficient in the use of computer software with a high level of skills and experience with data management systems.

Attention to detail. Experience with Xero (High Advantage). Verbal and written communication skills including application of high order customer service principles and practices. Flexibility and adaptable work practices. Excellent interpersonal skills.