Customer Service Officer

at Hays Contact Centres
Location Melbourne, Australia
Date Posted January 16, 2021
Category Customer Service
Job Type Full-time
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Inbound Customer Service Officer Hays Contact Centres location Melbourne.

Multiple opportunities, Docklands location, Start Date Jan 18th. 8AM - 8PM monday - Friday - no weekend.

Your new company our Client is the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management.

About the role as our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers' expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement.

Skills and experience you will need to excel in this role ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment. Previous contact centre experience preferred, or face to face sales or service.

Exceptional and clear phone manner. Ability to work with rotating rosters, including the occasional Saturday. Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens. Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career.

In return we will provide you a friendly, supportive and collaborative team environment with great energy. An initial 4 week training class involving live call simulators. A diverse and inclusive culture supporting national events. Full time, Monday to Friday 8am - 8pm rotating roster. Working Holiday Visa may apply.