Customer Service Officer

at HOBAN Recruitment
Location Melbourne, Australia
Date Posted November 24, 2020
Category Customer Service
Job Type Full-time
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Customer Service Officer HOBAN Recruitment location Melbourne.

Our client is a renown charitable foundation who's work touches every demographic and age group. With involvement in Australia and national issues while also bringing hope to people who may be experiencing hardship or injustice.

Your responsibilities support the National Contact Centre during the peak season by responding to a high volume of inbound customer enquiries by phone. Provide outstanding customer service at all times. Handle a variety of enquiries including: Facilitating collections and scheduling pick up times, processing credit card payments and responding to general enquiries. Maintain a high level of accuracy when entering data real time into multiple systems. Adheres to organisational processes and policies.

Your skills and experience previous experience in a fast paced, high volume contact centre environment. Highly developed written and verbal communication skills. Excellent telephone manner and builds rapport easily. Demonstrates high level of empathy when supporting people in crisis. Complaint resolution and Problem solving skills. Displays a high level of integrity and sense of urgency. Ability to work towards and achieve targets. Ability to work as part of a team and independently. Flexibility - available to work 3 to 7.5 hour shifts on a rotating roster between 8:00am - 7:00pm Monday – Friday.