Customer Service Officer

at NSW Department of Communities and Justice
Published September 30, 2020
Location Gosford, Australia
Category Customer Service  
Job Type Full-time  

Description

Customer Service Officer NSW Department of Communities and Justice location Gosford and Central Coast.

About us NSW Department of Communities and Justice is the largest Child Protection agency in NSW. We deliver vital programs and services designed to help vulnerable children, young people and their families.

About the opportunity you will provide effective administrative and support services to facilitate the smooth operation of a team/unit.Your day will be filled but not limited to the following a range of administrative support to the team/unit that support efficient delivery of services to FACS clients/customers. Customer service and reception duties, Accounts Payable. Record Keeping and file management in accordance with standards and guidelines. Liaison with other business areas to effectively arrange meetings etc.

Candidates can be required to work across all units across either Hunter or the Central Coast to backfill ongoing staff who are on leave. The Central Coast locations are Gosford and Wyong. The Hunter locations are Charlestown, Mayfield, Edgeworth, Cessnock, Maitland, Raymond Terrace and Newcastle.  We are looking to create a recruitment pool to fill future temporary and ongoing vacancies in accordance with the Government Sector Employment Act 2013.  The pool may be used to fill similar roles at the same grade.

About you to be eligible to apply you must have previous experience in customer service or administration and financials. A Working with Children clearance number prior to commencement in the role.

What we offer competitive base salary range $ 64,799 pa - $ 70,425 pa plus employer's contribution to superannuation and annual leave loading.

4 weeks annual leave per year of service. Generous salary packaging options and other fringe benefits. Flexible work practices. Opportunities for learning and development and Internal career progression.