Customer Service Officer

at Department of Communities and Justice
Location Sydney, Australia
Date Posted March 21, 2023
Category Customer Service
Job Type Full-time
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Customer Service Officer Department of Communities and Justice location Sydney.

Company description Department of Communities and Justice provides services to improve lives and realise the potential of children, adults, families and communities in NSW.

Job description Customer Service Officer. Talent Pool - South Western Sydney District. South Western Sydney District Locations: Campbelltown, Liverpool, Fairfield, Bankstown. SWSD are currently creating a talent pool to fill future long & short term temporary vacancies as they arise. Employment type - Temporary - Talent Pool. Salary - Clerk Grade 1/2 $67975.00 to $73,901 per annum plus annual leave loading per year of service.

4 weeks annual leave per year of service. Generous salary packaging options and other fringe benefits. Flexible work practices. Opportunities for learning and development and internal career progression.

Your role the primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC. The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.

What you'll do as part of the Administration team, you will support the service delivery of the CSC's administrative functions and provide high quality customer service to our clients both in person and over the phone. You will support caseworkers within the unit providing administration support assistance with processing of children's financials, attend a casework group supervision or unit meeting and provide secretariat support whilst ensuring confidentiality is maintained at all times.

You will have a strong customer service background, attention to detail and a high level of organisational skills and proven experience using computer based applications and client databases. What we're looking for a real passion for customer service and developing relationships. A positive attitude and ability to work independently and collaboratively. Excellent written and verbal communication skills. High level of attention to detail. Someone who likes a variety of tasks within their role.

Appointments are subject to reference checks and the following pre-employment checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.