Customer Service Officer

at Department of Communities and Justice
Published January 17, 2023
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  


Customer Service Officer Department of Communities and Justice location Sydney.

Your role the primary purpose of this role is to provide front line services to the community from the Open Adoption and Permanency Care (OAPS) unit based at Parramatta. OAPS is part of the Department of Communities and Justice (DCJ) Statewide Services Directorate. The role involves a range of client and administrative functions that contribute to the effective delivery of quality services. These are temporary roles in accordance with the Government Sector Employment Act 2013.

What you'll do as part of the Administration team, you will support service delivery of OAPS' administrative functions and provide high quality customer service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.

What we're looking for a real passion for customer service and developing relationships. A positive attitude and ability to work independently and collaboratively. Excellent written and verbal communication skills. High level of attention to detail.

Appointments are subject to reference checks and the following pre-employment checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012. It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of their COVID-19 vaccination status.

In return for your commitment, dedication and passion, DCJ offers attractive base salary range $67,975 p.a. - $73,901 p.a. plus employer's contribution to superannuation and annual leave loading. 4 weeks annual leave per year of service. Generous salary packaging options and other fringe benefits, Flexible work practices. Opportunities for learning and development and Internal career progression.

We do work that really matters working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.