Customer Service Officer DFP Recruitment location Brisbane. $43.40 per hour.

We are currently seeking to fill several Customer Service Officer positions within a State Government Department, based in West End, Brisbane. The Customer Service Officers will assist clients with the interpretation of legislation and support client through first point fulfilment. Additionally, the role will support offline duties, outbound calls, and social media fulfilment.

Responsibilities may include but not limited to provide information, advice, and service to customers on related matters, including legislation, service, policies, procedures, and products. Interpret and assist with matter relating to the delivery of services. Maintain knowledge of information and services; participate in ongoing reviews, regular training and quality assurance.

Promote and participate in marketing, educational events, community awareness sessions. Undertake a range of offline administrative duties, including front counter, social media, call backs and emails. Provide exceptional customer service to all staff of the Commission and external customers.

About you previous experience working within call centres; taking inbound and outbound calls. Ability to interpret legislation, policies, and procedures, and provide advice where appropriate. Well-developed communication skills; written and verbal. Ability to build rapport with internal and external stakeholders. Ability to show resilience when engaging with challenging customers.