Customer Service Officer Department of Regional NSW location Sydney.

Department of Primary Industries, Biosecurity and Food Safety division are currently seeking a Customer Service Officer to join their high performing team. Temporary full time opportunity. Located at Newington NSW. Offering a salary range from $74,117.00p.a. to $81,158.00 + superannuation.

We encourage applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. We support an inclusive workplace where staff have access to opportunities and resources at all levels, enabling our team members to drive innovation, productivity and delivery of high-quality services.

We provide dignified access to reasonable adjustments both during the recruitment process and in the workplace. If you require reasonable adjustment during the recruitment process, please call or text the contact for this role.

About the role the Customer Service Officer is responsible for providing front-line customer service for both internal and external customers.

In this role your key accountabilities will be provide essential, high quality and timely customer service to maximise customer satisfaction via telephone, email, social media, mail and fax. Prioritise incoming communications and provide food safety and labelling information; regulatory compliance information to food businesses; and provide an initial point of contact for complaints and enquiries.

Create accurate, reliable and complete records in the customer relationship management system; search the system for relevant records and use the system to assign tasks to other workgroups. Absorb and actively share biosecurity and food safety and regulatory interpretation knowledge within the team, assist with database queries and running analytical reports.

Manage activities and service provision to achieve service level objectives and fulfill the agency’s Customer Service Charter. Effective and efficient adherence to operating procedures is required to deliver the required objectives. Assist the Team Leader in collecting and collating statistics on Helpline activity as well as level of customer service provided.

Comply with relevant policies, practices, procedures, codes of conduct and probity requirements, and with information security and privacy guidelines, precedents and mechanisms, as well as play an active role in protecting the information and physical assets and intellectual property of the organisation.