Customer Service Officer

at DFP Recruitment
Location Brisbane, Australia
Date Posted May 13, 2022
Category Customer Service
Job Type Part-time
Send Resume at adjustments@dfp.com.au

Description

Customer Service Officer DFP Recruitment location Brisbane. $40 - $43 per hour.

DFP are proud to be partnering with a key State Government area in recruiting experienced Customer Service Officers within their busy contact centre.

The roles as a Customer Service / Maintenance Support Officer you will be receive incoming calls from a diverse range of customers to provide assistance with arranging maintenance to be carried out on their property. You will be be providing information to customers in line with legislation and processes as well as ensuring systems are updated to reflect accurate notes and actions. You will be working to a variety of KPI's to ensure exceptional service levels are met.

About you are an experienced Call Centre Operator and will demonstrate the following skills and abilities excellent customer service skills. High level communication (both verbal & written) skills. The ability to problem solve and manage a variety of customer queries.

Excellent time management skills and the ability to multi-task. Demonstrated ability to build relationships with a diverse range of customers. Excellent computer literacy (Word, Excel and TEAMS) as well as the ability to learn and utilise internal systems.

Key details commencing ASAP. Temporary role for through to 30th July 2022. Full time hours, Monday to Friday 8am-5pm. Based in Cannon Hill - parking available onsite.