Customer Service Officer Town of Mosman Park location Perth. $60,000 – $70,000 per year + Super co-contribution.

At the Town of Mosman Park, our people are at the heart of everything we do. We welcome applicants committed to the Town of Mosman Park’s Accountability, Connection and Excellence values.

About the role this is an excellent opportunity for a self-driven person who is enthusiastic about providing exceptional customer service. You will deliver attentive and professional customer service in a wide range of services to our community and build positive relationships by identifying their needs and providing information and solutions to satisfy their reason for contact.

Duties include first point of contact for residents. Manage enquiries, service request, booking and complaints through various channels, including phone, email and in-person. Provide information about our services, programs and policies. Accurate recordkeeping of interactions and transactions. Provide feedback in improving our service delivery. This position is an excellent opportunity to work in a small, close-knit community and make a difference.

What you’ll bring to this role experience in a front-line office-based customer service role. Confident use of computer systems and fast, accurate data entry skills. Experience with cash handling, receipting and banking is ideal.

Strong communication skills and ability to juggle multiple tasks with ease. Demonstrated communication and interpersonal skills, both written and verbal, to problem solve and negotiate with customers and gain a resolution.

Benefits flexible working arrangements (9-day fortnight). Superannuation co-contribution (subject to individual contribution). Free parking and close to public transport. 17.5% leave loading. Two extra days of leave each year (Local Government holiday). Professional development opportunities. Wellness program, including an Employee Assistance Program.

About the Town of Mosman park we are a small and vibrant local government between river and sea. Mosman Park is located approximately 14km from Perth and a stone’s throw from Fremantle. Our community is uniquely made up of diverse neighbourhoods that are positioned between the picturesque Indian Ocean and the beautiful shores of the Swan River.

At the Town of Mosman Park, our people are at the heart of everything we do. We welcome applicants who can demonstrate a commitment to the Town of Mosman Park’s values of Accountability, Connection and Excellence.

The Town of Mosman Park is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The Town encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.