Customer Service Officer

at Inland Revenue
Published June 29, 2023
Location Kerikeri, New Zealand
Category Customer Service  
Job Type Full-time  


Customer Service Officer Inland Revenue location Northland. $57,560.

What is the role The Customer Service Officer is a frontline role which is vital to our business. IR does so much more than just collect taxes - we actually fund and deliver programmes which support and care for the people of New Zealand. What's more, a career with us does not necessarily mean a career in numbers and taxes - you'll be bringing your customer centric approach to improve customer experience.

Day to day in this role, you'll be the first port of call for our broad group of customers, from individual to businesses, responding to a range of interactions including emails and calls. You'll be supporting our customers to ensure they meet their obligations to get it right from the start by providing assistance and encouraging them to file and pay on time.

Want to work together we're looking for people who are passionate, keen learners and committed to what they do. You'll be joining a team of Customer Service Officers who have come from all walks of life. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career - all are welcome.

Ideally, you will possess the following skills great communications skills, both verbal and written, Curiosity and problem solving, Resilience, Strong negotiation skills. Digital savviness (we'll teach you the ins and outs of our unique tools). Comfortable with numbers. Curiosity for the inner workings of businesses. Customer centric mindset.

What's in it for you we offer a supportive team environment and great opportunities to grow and learn, both within the Customer Service Officer role or if you want to spread your wings into other areas of the business. We invest in you from day one - providing a well-mapped out training programme that allows you to understand our tax and social policy products. Your hours of work will be up to 7 hours 35 minutes per day (75 hours 50 minutes per fortnight), to be worked between 6.00am and 8.30pm, Monday to Friday.

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