Customer Service Officer Knox City Council location Melbourne. $71,212.94 - $75,849.47.

About the role the Customer Service Officer provides a responsive interface between the community and the Council through several service environments. The role will provide courteous and responsive answers and solutions to customer enquiries.

The Customer Service Officer will provide effective and valuable service to both internal and external parties, ensuring communications are clear, concise and accurate, maintaining the integrity of the organisations profile in all dealings with customers.

1 x Temporary Position until 01/08/2024 (full time). 2 x Permanent Positions – Part Time (4 days a week). Shifts will be allocated on a rotating roster, covering service hours from Monday to Friday, 8:20 AM – 5:00 PM.

Salary & benefits this is a Band 4 classified role, offering a salary range of $71,212.94 – $75,849.47 (pro-rata for part-time), based on experience, plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role you will demonstrate experience having worked within a customer service environment which included a contact centre for inbound calls. We are looking for customer service professionals with a proven dedication to deliver an excellent customer experience. Strong skills in managing difficult customers.

You will have a team centred approach to your work, friendly personality and your resilient nature will see you thrive in this unique, challenging and rewarding role.

You will be adaptable and flexible in your approach, with the ability to navigate a complex environment, as well as having the confidence be a sound problem solver.

The key selection criteria for this role are experience within a telephone contact centre (over 60+ customer contacts per day) and frontline service environment (including cash handling), involving varying levels of difficulty.

Excellent communication (verbal and written) skills and demonstrated ability to actively listen, understand and negotiate successful outcomes. Ability to prepare clear and accurate requests, complaints and notes using appropriate writing style in line with departmental processes. Ability to receive feedback and have a commitment to ongoing learning working, as part of your coaching and training plan.