Customer Service Officer

at The City of Canterbury Bankstown
Published August 10, 2024
Location Sydney, Australia
Category Customer Service  
Job Type Full-time  
Salary
From $69,728 Pro Rata + 11.5% super

Description

Customer Service Officer The City of Canterbury Bankstown location Sydney. From $69,728 Pro Rata + 11.5% super.

Company description Here at CBCity. The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney.

We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role as a Customer Service Officer, you'll be essential in supporting residents, local businesses, and community members. In our lively and occasionally demanding Call Centre environment, you'll handle a variety of inquiries. The role involves providing efficient, professional service and promptly addressing requests, with a strong emphasis on customer satisfaction.

We currently have three positions available x1 Permanent Part-Time position (19.5 hours per week). x2 Temporary Part-Time positions (20 hours per week, up to 6 months). One of your working days will need to be a Friday. You may also be required to work at both the Bankstown and Campsie Customer Service locations.

Duties will include but not be limited to acting as the initial point of contact for customer enquiries, transactions, and requests, ensuring service standards and performance goals are met. Addressing customer enquiries and issues across all Council services, either personally or by referring to specialist staff as needed.

Managing a wide variety of enquiries in a fast-paced and demanding environment effectively. Handling and addressing customer action requests, inquiries, and transactions (both at the Counter and through the Call Centre) with professionalism, accuracy, and efficiency in a fast-paced and sometimes challenging environment. This includes managing interactions with difficult customers or addressing demanding situations as needed.

You will have a Certificate III in Customer Contact or equivalent experience in customer service. Demonstrated experience in a customer service role within a call centre environment. Experience in managing customer relationships. Proficiency in computer skills.

Knowledge of Local Government functions and responsibilities is highly desirable but not essential. Familiarity with the Canterbury-Bankstown LGA, including its geography, activities, and services, is highly desirable but not essential. The salary range for this opportunity commences at $69,728 Pro Rata (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.

What's on offer an Attractive Remuneration Package. Various opportunities available. Contribute to making a positive impact on our community. An investment in your professional growth, fostering continuous learning and development opportunities. Access to our employee Health and Wellbeing Programs.