Customer Service Executive

at Cogent Integrated Supply Chain Pte Ltd
Location Boon Lay / Jurong / Tuas, Singapore
Date Posted May 1, 2020
Category Customer Service
Job Type Full-time


Customer Service Executive location Boon Lay / Jurong / Tuas, West. Job Type Full-Time. Company Name Cogent Integrated Supply Chain Pte Ltd. Education Level Diploma.

Responsibilities manage shipping documentation formalities in regards to requirement by Singapore Port Authority / Customs / Tradenet / Portnet.

Ensure proper and timely billing / closing for all job files, issuance of credit note, internal monthly expenses report. Coordinate day-to-day operations and transactions for freight forwarding and other related activities. Manage job file creation, costing and other data entries in 56Cargo System.

Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, such as shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt and export subsidiary certificate. Send pre-alerts and shipping advices timely to customers and agent. Coordinate dispatch of shipping documents to customers and agent. Assist for rate sourcing with various carriers. Provide guidance and training to new staff.

Requirements possess a Diploma from local polytechnics/ Degree of any field. Preferably with 1 – 2 years of relevant shipping experience in Freight Forwarding /Logistics. Possess knowledge in import & export coordination, customer service and customer permit declaration.


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